Frequently Asked Questions

We certainly do - for further information please contact Paul or Paulette and they will be happy to help.

We certainly do - for further information please contact Paul or Paulette and they will be happy to help.

A - GVWR (Gross Vehicle Weight Rating) is the maximum permissible weight of the unit when fully loaded. It includes all weights, inclusive of all fluids, cargo, optional equipment and accessories. For safety and product performance do NOT exceed the GVWR. GAWR (Gross Axle Weight Rating) is the maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles. UVW (Unloaded Vehicle Weight) * is the typical weight of the unit as manufactured at the factory. It includes all weight at the unit’s axle(s) and tongue or pin and LP Gas. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories. *Estimated Average based on standard build optional equipment. CCC (Cargo Carrying Capacity) ** is the amount of weight available for fresh potable water, cargo, additional optional equipment and accessories. CCC is equal to GVWR minus UVW. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). Before filling the fresh water tank, empty the black and gray tanks to provide for more cargo capacity. **Estimated Average based on standard build optional equipment. Each Palomino RV is weighed at the manufacturing facility prior to shipping. A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Palomino RV prior to leaving our facilities. The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit.

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The weight limit for towing a caravan depends on the towing capacity of the vehicle and weight of the caravan. Maximum towing capacity on the NZ roads with a WOF for a light vehicle is 3500kg. For further information please contact the team at NZRVs

Tare weight caravan mass is the total weight of an empty caravan. It is also called empty weight or dry weight. An empty caravan includes features and accessories provided by the manufacturer. It does not contain luggage, people, water in the tanks, or gas. The caravan manufacturer provides the tare mass information.

12 Volt-Direct Current (DC) 12 volt is the type of electricity you would find in an automobile. Your battery is the foundation for the 12 volt system in your RV. A fully charged battery will operate the 12 volt equipment (furnace, water heater, most lighting, range hood, monitor panel, roof vent fans, etc.) in your unit until the battery becomes discharged. The level of discharge for operation to cease will vary by each piece of equipment. 230 Volt-Alternating Current (AC) 230 volt is the same type of electricity you typically find in a home. Plugging your power cord into a power source (campground or other appropriate receptacle) is the foundation for the 230 volt system in your unit (optional generators produce 230 volt electricity as well). Certain equipment (air conditioner, microwave, most televisions, etc) in your RV can only operate from 230 volt electricity thus require the unit be plugged in to a power source or a generator running. Your unit is also equipped with a “Inverter.” When the power cord is plugged in at a campground (or other appropriate receptacle), this device “Converts” 230 volt electricity into 12 volt electricity. Most 12 volt equipment in your unit will operate from this power source, even if your battery is discharged. The “inverter” is also equipped with a “battery charger” which provides a “trickle charge” (slow, low amperage charging) to your battery as long as the shoreline is plugged in to a power source.

An "automotive" type battery, like in your car, is designed to provide a "heavy load" (required during starting) for a short period of time and to be recharged continuously. A "deep-cycle" battery is designed to be slowly discharged (like during camping) and recharged over and over. While an "automotive" battery will work in an RV, the life expectancy is very short compared to the “deep-cycle” battery which was designed for this type of use.

Very Important! The battery in your RV is the foundation for the entire 12 volt system. Without a good battery, any 12 volt component in your RV can experience intermittent operational problems which can be extremely frustrating. This continuous discharging & charging is very hard on your battery. Be sure to check and maintain your battery every 3 months. To Check: - Check the batteries state of charge on the top of your batteries - Green indicates a health battery, Black or Clear indicates your battery may need charging or servicing. - Check that cable connections are clean, tight and free of corrosion. - Check battery for any physical damage or swelling that could be the cause of over heating or overcharging. "Always think safety first" - wear protective eye-wear and gloves when working near batteries.

The trailer can only take onboard a maximum of 16amp at any one time and if your appliances and devices plugged in draw more than this then the circuit or fuses can blow. You can check the fuse box and reset the RCD where needed in this case.

Yes there are several USB ports in the Palomino Puma's - they are generally in the bedrooms and main living areas.

In the Travel Trailers we have 40" Smart TV's installed and in large Destination Trailers the Tv's are 50". You can also upgrade in our trailers a 28" bedroom TV.

All of our trailers have an Automatic Sat Dish provided that is operated by a push of a button and will automatically find the signal.

Absolutely - there is an electronic panel on the inside front door which at a push of a button shows the levels of the fresh water, grey water and black water along with the Battery life.

There is a control panel on the inside of the door in your trailer that at a push of a button you can read the tank levels, battery life, you can turn on the fresh water pump and gas heating and led lighting. It also operates your Slide-Outs and Electric Awning.

There will be a label on the side of the skirt metal stating LOW POINT DRAINS.

Use automotive/Marine grade “Non-abrasive” cleaners & waxes with a soft cloth. Avoid products with ammonia, caustic harsh cleaners and rubbing compounds. Avoid high-pressure washers, rotating brushes, etc. around graphics or painted areas. Do not “dry wipe” surfaces.

Remove the termination cap outlet, connect the sewer hose (adaptor) to the termination end, place the other end into an approved dump station inlet, open the black (sewer) water termination valve first, once dumping slows down, open the gray water termination valve, once contents are dumped, close termination valves, flush sewer tank with water, open termination valves one at a time until empty, close termination valves, disconnect sewer hose and store, install termination cap, add approved chemical deodorant as per manufacturer’s instructions.

Absolutely not - if you run these two at the same time it can do significant damage to the pump and pump valve. It's one or the other to operate. If you decide to use the Pump the city water connection hose is removed and you will be running off the fresh water which is when you push the red pump button on your control panel on.

Depending on how often you are using the toilet we recommend flushing your black tank out at least every 1-2 months. Some models come with a black tank flush system and if they don't have this we can recommend a black tank flush wand that is very easy to clean. Using 2 ply toilet paper and sanitisation tablets or cleaners can help reduce build up and clean the sensors in the tank.

When your pump either pulsates or continues to operate without any water running it often means there is either a leak somewhere, an air bubble in the system or the pump may need a small change in the pressure setting. Firstly check all plumbing connections are tightened - sometimes in travel these can come loose. Also check for any water that may be visible in these areas. Run all your taps open to allow for any air bubbles that may have occurred.

The slideouts are a "Lippert" brand who are a leading global manufacturer and supplier of highly engineered products.

The roofs on most Palomino units utilize 3/8” wood decking and are designed to be walked on by wearing soft sole shoes. Please, always use caution when working on top of any RV.

All window's and doors that open have fly screens